Refund & Cancellation Policy

1. Virtual Number Guarantee & Auto-Refund Policy

Our temporary virtual numbers operate on a Code Received or Refunded model:

• No Code Received: If a temporary virtual number does not receive an SMS verification code within its active window (typically 15 to 20 minutes), the order is automatically cancelled or eligible for instant cancellation, and 100% of the number cost is immediately refunded back to your account wallet balance.
• Successful Code Delivery: Once an SMS code has been successfully received and delivered to your dashboard, the transaction is deemed complete and non-refundable.

2. Wallet Deposits & Balances

Deposits made to your WistonPlug wallet (via crypto payment gateways or bank transfers) are intended for purchasing platform services.

• Wallet funds are non-transferable between accounts.
• If an order fails or is cancelled, the spent amount is credited back to your WistonPlug wallet balance.
• Unused funds in wallet balances may be reviewed for withdrawal or refund upon request to customer support, subject to identity verification and fraud checks.

3. Boosting & Product Orders

For boosting services or log product listings:

• If an order cannot be processed or is rejected by provider servers, the charged amount will be credited back to your account balance.
• Orders that are actively in progress or completed according to order metrics are non-refundable.

4. Dispute & Chargeback Policy

We encourage users to reach out to our 24/7 customer support desk prior to initiating any payment processor dispute or chargeback. Unjustified chargebacks or payment disputes will result in immediate suspension of account privileges and forfeiture of active balances.

5. How to Request Assistance

If you encounter any billing discrepancy or wish to appeal an order status, please contact our support team:

Support Center: Submit Support Ticket
Email Support: support@wistonplug.com